Refund policy

 

Plekify is a software and booking-platform service for hotels, lodges, destination management companies, tour operators, and their guests. We do not sell physical products. Software and platform fees Plekify subscription fees, implementation fees, and any other charges for our software services are non-refundable. You may cancel your subscription at any time through your account settings or by contacting us at [support@plekify.com]. Cancellation takes effect at the end of your current billing period. You will continue to have access until that date. Travel bookings and reservations Bookings made through the Plekify platform are processed by the hotel, lodge, or operator you book with. Plekify is not the merchant of record for travel bookings. Cancellations, refunds, date changes, and any related fees are governed solely by the terms and conditions, cancellation policy, and refund policy of the establishment or operator you booked with. For any refund or cancellation request, please contact the establishment directly. No physical returns Because Plekify does not ship physical goods, there are no returns, exchanges, or restocking fees. Disputed or incorrect charges If you believe a charge from Plekify was made in error or you did not receive the service you paid for, please contact us at [support@plekify.com] within 30 days of the charge. We will review your request and respond within 5 business days. Consumer rights Nothing in this policy removes any statutory rights you may have under the law of your country or state, including any cooling-off or cancellation rights that apply to digital services.